Return & Refund Policy

For www.yearts.com

Effective Date: June 4, 2026

Last Updated: June 4, 2026

Website Operator: qinqiangqiang

Contact Email: contact@yearts.com

Governing Law: EU Consumer Rights Directive 2011/83/EU & GDPR Regulation (EU) 2016/679

1. General Terms

This Return and Refund Policy applies to all orders, purchases, and transactions made on the website www.yearts.com. This policy fully complies with European Union consumer protection laws and online shopping regulations. By placing an order on our website, you acknowledge that you have read, understood and agreed to all terms stated below.

2. 14-Day Legal Withdrawal Right (Cooling-Off Period)

All customers residing in the European Economic Area enjoy the statutory right to withdraw from the purchase contract within 14 calendar days from the date you or a third party (excluding the delivery carrier) receives the goods, without providing any reason.

To submit a return request, please send a formal notice to our official email: contact@yearts.com. Your notice shall include your full name, order number and a clear statement requesting to cancel the order and return goods. A request sent before the expiry of the 14-day period is deemed valid.

3. Return Conditions & Requirements

After your return application is confirmed, you must send back the items within another 14 days. All returned products must meet the following requirements:

Items are unused, unwashed and free from any damage;
Complete with original packaging, labels, tags and all attached accessories;
Keep in good and resalable condition.

We reserve the right to reject returns if the goods are damaged, worn, incomplete or cannot be resold due to improper use by customers.

4. Official Return Address & Shipping Responsibility

Official Return Address

Recipient Name: Qin Qiang

Contact Phone: 13007229830

Full Address: Room 1504, Block B, Yunzhong City, High-tech Zone, Nanchang City, Jiangxi Province, China

Note: Please fill in the recipient information completely and correctly before shipping. We will not take responsibility for parcel loss or delivery failure caused by incorrect address information.

Shipping Cost Arrangement

Voluntary no-reason return: The customer shall bear all return shipping fees, customs charges and other related expenses.
Defective, damaged or incorrect items: We will cover the return shipping cost. We also provide solutions including full refund or free replacement.

5. Refund Processing Rules

We will complete the refund within 14 calendar days after we receive the returned goods or valid delivery proof of returned parcels.

Refunds will be issued via the original payment method you used for checkout, including PayPal, credit card and other supported payment channels. For valid no-reason returns, we will refund the full product price as well as the standard delivery fee you paid when placing the order.

6. Solution for Defective or Damaged Products

If you receive defective, damaged, wrong or inconsistent goods, please contact us within 48 hours upon delivery and provide clear photos or videos as evidence. We offer the following solutions for qualified quality issues:

Full refund without returning goods (for partially defective items);
Free product replacement;
Negotiated partial refund.

7. Non-Returnable Items (EU Legal Exemption)

In accordance with EU consumer laws, the following products cannot be returned for no reason once opened or used due to hygiene and safety concerns:

Personal care and beauty products;
Hygiene products and intimate apparel;
Customized and personalized products;
Sealed goods that have been opened by customers.

8. Late Return Application

Return applications submitted after the 14-day cooling-off period will not be accepted, unless the delay is caused by our delivery error or product quality problems.

9. Policy Update

We reserve the right to update this Return & Refund Policy at any time. The latest version will be published on the corresponding page of our website and take effect immediately after posting.

10. Contact Information

For return, refund, after-sales consultation and disputes:

Email: contact@yearts.com

Official Website: www.yearts.com

Phone: 13007229830